Scheda insegnamento (lingua inglese)

Scheda insegnamento (lingua inglese)

Stampato il 01.06.2024 ore 12:29

Title

Gestione dei servizi
Service Management

Degree

Corso di Laurea Specialistica in Ingegneria Gestionale
Second Level Degree in Management Engineering

Year

Teaching Period

Credits

Teacher: Alberto Felice De Toni

Academic year: 2009/2010

Objectives:

The peculiarities of service companies. Management characteristics, organizational structures and management procedures in the services sector.

Requirements:

Acquired skills:

Lectures and exercises		hours
Topics	Specific contents
Service Characteristics		8
Service Planning		6
Organization and Management		8
Service Marketing		14
Service Quality Measuring		8
Technology in Services		2
Service Testing		4
Total hours for lectures and exercises		50
for exercises only
Further educational activities		hours
Labs
Tutorials / Seminars
Workshops
Guided tours

Total hours for further educational activities		0
Total hours		50

Type of exam: Written and oral

References:

- Documento generato con SOFIA -